In brief
- Hilton is ranked number 1 of the Best Workplaces in Latin America by Great Place to Work in 2026.
- The regional workforce has grown by nearly 60% since 2021.
- The group employs more than 26,000 team members across 35 countries in the region.
- A development pipeline of 150 new hotels is planned for the coming years.
Hilton has been named first in the Best Workplace ranking in Latin America
Great Place to Work crowns Hilton
This accolade awarded by Great Place to Work rewards a long-term vision focused on valuing people within the tourism industry. In a sector where service quality relies on the dedication and authenticity of teams, the distinction obtained by Hilton illustrates the relevance of a managerial model based on inclusion, listening, and continuous improvement. The international hotel group thus confirms its reputation as an employer of choice on a pan-American scale.
Hilton named best employer in Latin America
Hilton was named first in the Best Workplace ranking in Latin America by Great Place to Work in August 2026, a distinction that crowns a strategy focused on employee fulfilment. As the hotel sector faces global recruitment challenges, the American chain demonstrates that a solid corporate culture constitutes a major competitive advantage. This recognition comes as the group intensifies its presence in the Caribbean and Latin America, creating thousands of professional career paths every year.
A ranking based on demanding criteria
The ranking established by Great Place to Work is based on rigorous evaluation criteria, analysing employees’ trust in their management, the pride felt regarding accomplished missions, as well as the quality of working relationships between colleagues. For Hilton, this first place reflects years of targeted investment in working conditions, the recognition of individual merit, and the implementation of an inclusive environment capable of attracting varied profiles in highly competitive markets.
Key data on regional expansion
- Maison: Hilton Worldwide
- Team members: 26,000+ in Latin America and the Caribbean
- Hotel portfolio: 300+ properties in operation
- Pipeline: 150 hotels (21,000 rooms)
- Recruitment: 11,000 annual hires on average
A growth engine for employment
Hilton’s expansion across Latin America is not measured only in room nights, but in concrete opportunities. Since 2021, the team member population has increased by nearly 60%, an acceleration that accompanies the opening of hotels in emerging and consolidated destinations. The company recruits an average of more than 11,000 new talents each year, injecting vital economic dynamics into the 35 countries where it is established.
An expansion that goes beyond figures
This operational vitality is part of a Latin American market in full transformation, where business tourism and leisure stays are seeing constant growth. By developing its portfolio of urban addresses and resorts, Hilton is diversifying the professional opportunities offered to local populations, from reception and catering functions to administrative, technical, and commercial management positions.
Growth driven by training and excellence
This growth is supported by a robust training infrastructure, including Hilton University and leadership development programmes. The stated objective is to transform a simple job into a sustainable career. Internal statistics reveal that 88% of employees believe they have real opportunities for learning and progression, a figure that explains the low turnover rate compared to hotel industry standards.
Training, the cornerstone of success
Continuous training constitutes the fundamental pillar of this approach. Thanks to modular courses accessible online and practical workshops in properties, every team member has the opportunity to acquire new skills adapted to changing traveller expectations. Managerial programmes actively prepare future general managers and department heads, ensuring a qualified succession directly from the field teams.
Investment in human capital
The approach adopted by Hilton is based on the recognition of the central role played by each team member in the traveller’s experience. By valuing individual paths and offering clear advancement prospects, the brand succeeds in retaining passionate and committed staff. The emphasis on workplace safety, work-life balance, and flexibility contributes to establishing a climate of mutual trust across all properties in the region.
Continuous evaluation and internal listening mechanisms also allow for the collection of staff suggestions to constantly improve operational processes. This participatory governance creates a sense of co-responsibility in collective success, guaranteeing consistent service standards in line with international high-end hospitality requirements.
Hospitality as a lever for local development
At the heart of this success lies the conviction that the quality of the customer experience depends directly on the well-being of the teams. Internal satisfaction surveys show that 94% of team members say they are proud to work for Hilton, a sense of belonging that is reflected in the daily welcome and service. Nearly two-thirds of leadership roles, at both corporate and hotel levels, are filled by internal candidates.
The ‘Fun & Growth’ programme perfectly illustrates this philosophy by promoting international mobility and the exchange of skills. For example, Isac Thiago, a member of the pastry team at Hilton Barra Rio de Janeiro, was able to perfect his puff pastry techniques at Hilton Bogotá in Colombia. These cross-training experiences not only strengthen technical expertise but also create a solid professional network across the entire continent.
The transmission of culinary and operational know-how from one country to another enriches the group’s global offering while valuing the region’s cultural diversity. This synergy between hotel units allows young professionals to broaden their horizons without leaving the company’s ecosystem, transforming Latin America into a true laboratory for innovation and the sharing of best hospitality practices.
Community engagement and philanthropy
Hilton’s local roots are reflected in concrete initiatives designed to support surrounding populations. Beyond the direct economic benefits generated by tourism activity, the group is involved in educational and social projects aimed at facilitating the integration of people far from employment. These actions contribute to creating lasting links with local ecosystems and strengthening the resilience of the communities where the brand establishes itself.
Hilton, a key player in regional tourism
Hilton’s influence extends beyond the walls of its properties thanks to the Hilton Global Foundation. The company actively collaborates with organisations such as the International Youth Foundation (IYF) to connect young populations to hospitality careers. This approach aims to offer future prospects to local communities by providing the skills necessary to join a sector in full mutation.
In 2026, Hilton’s dominance is total: the brand holds the first place for best workplaces in Argentina, Colombia, Panama, Peru, and Uruguay. This global recognition strengthens the brand’s position not only as a leader in luxury hospitality but as a global benchmark in human resources management and a culture of excellence.
This success testifies to the strength of a business model capable of combining commercial performance and social progress. By ensuring exemplary working conditions and creating opportunities for social mobility within the 35 countries of the Caribbean and Latin America zone, Hilton establishes its teams as true ambassadors of its art of hospitality, thus consolidating its status as an essential player in the international tourism sector.
To find out more about the group’s career opportunities and commitments, information is available on the official Hilton Careers and Hilton Stories platforms.
